Shipping and Returns

Shipping

We currently ship to addresses across South Africa. Orders are processed within 1–3 business days of purchase, and delivery typically takes 4–8 business days depending on your location. Once your order has shipped, you’ll receive a confirmation email with tracking details where available.

Delivery options:

  • Standard courier delivery (door-to-door)
  • Locker/PUDO or PostNet-to-PostNet collection (where available)
  • In-store or studio collection by appointment

Please note that delivery times may be extended during peak periods (e.g. Black Friday, festive season) or due to courier delays outside our control. We are not liable for delays caused by incorrect address details provided at checkout — please double-check your shipping information before confirming your order.

Returns & Exchanges

We want you to love your purchase. If something isn’t right, you may request a return or exchange within 7 days of receiving your order, provided the item is:

  • Unworn, unwashed, and undamaged
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase

Due to the nature of made-to-order and bespoke pieces, custom or altered garments may not be eligible for return or exchange unless faulty. This will be noted on the product page at the time of purchase.

To initiate a return, please contact us with your order number and reason for return. Once approved, we’ll provide instructions for sending the item back to us. Return shipping costs are the customer’s responsibility unless the item arrived faulty or incorrect.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days. Shipping fees are non-refundable, except in cases where the item was faulty or an error was made on our part.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and your order number, and we’ll arrange a replacement, exchange, or refund at no additional cost to you.

Questions?

If you have any questions about your order, shipping, or our returns policy, please reach out to us at info@mmashiko.co.za.